Need a change or cancellation? 
Heads up, you can only modify or cancel your order within 24 hours of confirmation. After that, our packing ninjas get to work and stopping them is like wrangling kittens!
To request a change or cancellation, shoot us an email at [email protected] within that 24-hour window. Be sure to include your order number and details about what you’d like to change. The sooner you let us know, the better chance we have of making it happen!
Payment options:
We accept all major credit cards (VISA, Mastercard, AMEX) and everyone’s favorite online wallet, PayPal. Sorry, but personal checks, money orders, bank transfers, debit cards, and cash on delivery are a no-go.
Change of address?
Need to update your shipping address? We got you! Just drop us a line at [email protected] within 24 hours of placing your order. Once your order is processed or shipped, changing the address becomes tricky, like navigating a maze blindfolded.
Tracking your package:
We’ll send you a tracking number within 5-7 business days after your order is processed. It might take another 5-7 business days for the tracking info to show up, so be patient! If you haven’t received it within that timeframe or encounter any trouble, just give us a shout at [email protected]. We’re happy to help!
Check your order status: 
Click the “Track Your Order” button on the top of the Siblingslove page and enter your tracking number to see where your package is chilling. It’s like having a superpower to see your goodies on their journey!
Delivery times: 
For personalized items, give us 5-7 business days to work our magic. Then, expect your order to arrive in 5-8 business days for the US and 20-25 business days internationally. Remember, customs can sometimes throw a wrench in the delivery schedule, so patience is key!
Returns are easy-peasy:
If you need to return something, just contact us within 10 days of receiving your order at [email protected]. Tell us your order number and why you’d like to return the item. Make sure everything is in its original condition and packaging, like it never left the box!
Customs and taxes:
The prices you see are tax-free, but your local customs office might have a different opinion. You’re responsible for any duties and taxes they charge, so be prepared!
Need it super fast?
Unfortunately, express shipping is on hold for now. But don’t worry, your order will still get there in a flash!
Refunds take a little time: 
We’ll get your refund back to your original payment method within 5-10 business days of receiving your cancellation request. If you haven’t seen it after that time, check with your bank or credit card company. They might be holding onto it for a bit.
Tracking stuck? Don’t panic!
Sometimes tracking information takes a while to update. It could be because the package is chilling at a regional hub, traveling between countries, or using a non-trackable shipping method. Plus, online tracking systems aren’t always lightning-fast. If your tracking hasn’t budged in over 10 days, just send us an email at [email protected] and we’ll track it down for you!
Phew, that’s a lot of information! But hopefully, it answered all your questions. If you have any more, don’t hesitate to reach out. We’re always happy to help!
Remember, the key to a smooth and happy shopping experience is communication! Talk to us if anything comes up, and we’ll do our best to make it right.